BLACK OPIUM

Shipping Policy

Website: www.coralandcatania.com
Operated by: Coral and Catania Perfumes and Leathers Pty Ltd
ACN: 683 864 173
Registered Office: 41 Walton App, Dalyellup WA 6230, Australia

Delivery Coverage

We currently ship to customers within Australia only. We are working on expanding our delivery network and will notify customers once international shipping becomes available.

Processing Time

• Orders are typically processed and dispatched within 1–2 business days of confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive an email notification with tracking information once your order has been shipped.

Shipping Methods & Estimated Delivery Times

We use reliable courier and postal services to deliver your products safely and efficiently. Estimated delivery times are:

Please note that delivery timeframes are estimates and may vary due to carrier delays or peak periods.

Shipping Charges

• Shipping fees are calculated at checkout based on your delivery address and order weight.
• Free Standard Shipping is available for orders over AUD $100.

Order Tracking

Once dispatched, you will receive a tracking number via email. You can track your order directly using the link provided in the email or through the carrier’s website.

Delivery Issues

• If your parcel is delayed or lost, please contact us at info@coralandcatania.com with your order number.
• Ensure that your shipping address is accurate. Coral and Catania Perfumes and Leathers Pty Ltd is not responsible for orders delivered to incorrect addresses provided by the customer.
• If a delivery is returned to us due to incorrect or incomplete address, re-delivery charges may apply.

Damaged or Missing Items

If your order arrives damaged or items are missing:

• Please contact us within 48 hours of receiving the package.
• Include your order number and photographs of the parcel and items in question.
• We will review your case and offer a suitable resolution (replacement or refund) as per our Returns Policy.

Contact Us

For any questions regarding shipping or delivery, please contact our support team:

📧 Email: info@coralandcatania.com
📞 Phone: +61 8 9795 4130

Order and Return Policy

Website: www.coralandcatania.com
Operated by: Coral and Catania Perfumes and Leathers Pty Ltd
ACN: 683 864 173
Registered Office: 41 Walton App, Dalyellup WA 6230, Australia

Order Policy

Order Confirmation

Once you place an order through our website, you will receive an order confirmation email with your order number and purchase details. If you do not receive confirmation, please contact us at info@coralandcatania.com.

Order Changes or Cancellations

If you need to make changes to your order or cancel it, please notify us within 2 hours of placing the order. After this period, we cannot guarantee changes, as processing may have already begun.

Out of Stock Items

If an item becomes unavailable after your purchase, we will contact you immediately with options for a refund, exchange, or delayed delivery.

Return Policy

We want you to be fully satisfied with your purchase. If you’re not, our return policy is as follows:

Eligibility for Returns

• Returns must be requested within 14 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Perfume bottles must have the seal unbroken.
• Leather goods must be unworn, unmarked, and in sellable condition.

Non-Returnable Items

• Opened perfume bottles
• Gift cards or promotional items
• Final sale/clearance items

Return Process

1. Email us at info@coralandcatania.com with your order number and reason for return.
2. We will provide return instructions and the return address.
3. Customers are responsible for return shipping costs unless the item is faulty or sent in error.
4. We recommend using a trackable shipping method. We are not responsible for lost or undelivered return parcels.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 5–10 business days.
• Shipping charges are non-refundable unless the item was defective or incorrectly shipped.

Exchanges

• We offer exchanges for the same item in a different size or variant if available.
• Contact us at info@coralandcatania.com to initiate an exchange request.
• Exchange shipping fees may apply.

Damaged or Faulty Products

If your order arrives damaged or faulty:

• Notify us within 48 hours of delivery with photos of the damaged item and packaging.
• We will offer a replacement, store credit, or full refund as per your preference and product availability.

Consumer Rights

This policy is in addition to your rights under Australian Consumer Law. If a product has a major fault or is significantly different from its description, you are entitled to a refund, repair, or replacement at no extra cost.

Contact Us

For any assistance related to orders or returns, contact us at:

📧 Email: info@coralandcatania.com
📞 Phone: +61 8 9795 4130